---
title: "Compliance Portal Documents Failing to Open"
description: "Resolved · affects Compliance Portal (us-east), Compliance Portal (eu-west) · Oct 27, 2026"
base_url: "https://probostatus.com"
canonical: "https://probostatus.com/events/report/3712"
homepage_url: "https://www.probo.com"
contact_url: "mailto:hello@getprobo.com"
---

# Compliance Portal Documents Failing to Open

[Status](/.md) › [Events](/events.md) › Compliance Portal Documents Failing to Open

Oct 27, 2026 · 9 days ago · affects: Compliance Portal (us-east), Compliance Portal (eu-west) · 37 minutes

## Updates

### + Resolved — Oct 27, 9:54 AM

affects: Compliance Portal (us-east) (operational), Compliance Portal (eu-west) (operational)

The fix has been verified in both US and EU regions. Documents in the Compliance Portal are now opening normally. This incident is resolved.

### x Monitoring — Oct 27, 9:52 AM

affects: Compliance Portal (us-east) (partial outage), Compliance Portal (eu-west) (partial outage)

The fix has been deployed to both US and EU regions. We're monitoring the situation to confirm documents in the Compliance Portal are opening normally.

### x Identified — Oct 27, 9:30 AM

affects: Compliance Portal (us-east) (partial outage), Compliance Portal (eu-west) (partial outage)

A fix has been developed and is being prepared for release. We'll update again once it's deployed.

### x Identified — Oct 27, 9:19 AM

affects: Compliance Portal (us-east) (partial outage), Compliance Portal (eu-west) (partial outage)

We've identified the cause: an incompatible dependency update. Our team is working on a fix for both US and EU regions.

### x Investigating — Oct 27, 9:17 AM

affects: Compliance Portal (us-east) (partial outage), Compliance Portal (eu-west) (partial outage)

We're investigating reports that users are unable to open documents in the Compliance Portal, affecting both our US and EU regions. We'll share updates as we learn more.

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