Probo Inc

Aug 5, 2026

1 hour ago

File Downloads Returning 5xx Errors

Dashboard (us-east)Dashboard (eu-west)

Resolved · · August 5 at 1:00 PM (UTC) (in 51 minutes)

The issue causing file downloads to fail with 5xx errors on the Console in both EU and US regions has been fully resolved. The fix has been successfully deployed to production and file downloads are now operating normally. We apologize for the inconvenience caused.

Identified · · August 5 at 12:18 PM (UTC) (42 minutes earlier)

We are currently undergoing the release process to deploy the fix to production. We will continue to provide updates as we progress toward resolution.

Identified · · August 5 at 12:11 PM (UTC) (7 minutes earlier)

We have identified the root cause of the issue causing file downloads to fail with 5xx errors on the Console in both EU and US regions. A fix is currently being implemented. We will provide further updates as we make progress.

Investigating · · August 5 at 12:09 PM (UTC) (2 minutes earlier)

We are currently investigating an issue where file downloads are failing with 5xx errors on the Console across both EU and US regions. Our team is actively looking into the root cause. We will provide further updates as more information becomes available.